ALOWA APPAREL will exchange your item for store credit only. You have 7 days from the delivery date of your order to return items for store credit.
To be eligible for a exchange, items must be in new condition, unworn, unaltered, unwashed and free of damages by the customer. We reserve the right to reject any exchanges that have perfume/scent, makeup/deodorant stains or is dirtied in any way. Items must be returned with all tags still attached and must be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
If you are approved, your store credit will be processed and issued for the amount paid for the item(s), minus the shipping cost.
If you have any questions regarding or policy exchange, please contact us at firstname.lastname@example.org or reach us via our instagram @alowa_apparel
Only regular priced items may be exchanged.
To return your product, email us at email@example.com including your order number.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.