*You can't exchange/return any Hats.
We do not exchange or return products received as gifts.
ALOWA APPAREL will exchange your item for store credit only. You have 7 days from the delivery date of your order to return items for store credit.
To be eligible for an exchange, items must be in new condition, unworn, unaltered, unwashed and free of damages by the customer. We reserve the right to reject any exchanges that have perfume/scent, makeup/deodorant stains or is dirtied in any way. Items must be returned with all tags still attached and must be in the original packaging and hygienic liners intact.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
If you are approved, your store credit will be processed and issued for the amount paid for the item(s), minus the shipping cost.
STEP FOR THE EXCHANGE/STORE CREDIT
1) Read the policy and make sure you didn't exceed our 7 days.
2) See if you meet all the requirements.
3) Send us an email
at firstname.lastname@example.org with your order number, full name, items to exchange, and if you want a store credit or an exchange of sizes only if you meet all the requirements. (If you don't send it to the right email address, we won't get your demand. Make sure to copy paste the address to prevent mistakes)
4) Please allow 24/48 hours before receiving a response from our team * Our customer service is open 9 am-5pm Monday to Friday. *
Please check your Junk/Spam folder in your email.
5) After receiving your demand, we will inform you of the steps to follow in order to make the return.
*You can NOT send any package if we haven't agreed on email. Returns sent to our distribution center without any contact via our email will be discarded upon receipt.
*Alowa Apparel assumes no responsibility for any packages or items lost, stolen or blocked in transit during delivery to our distribution center.
*Please check your Junk/Spam folder in your email.
You can only exchange the size or request store credit.
Final Sale items
You can not exchange a final sale item(s). Any items at or above 40% OFF will be FINAL SALE - no return or exchange available.
E-Gift cards received due to a return expire after one year.
E-Gift cards received as a commission expire after 3 months.
E-Gift cards received during a promotion or a contest expire after one month.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Stolen and loss of packages
Alowa Apparel is not responsible for any items lost, stolen or damaged during shipping. Indeed, the seller is presumed to have performed his main delivery obligation when he has attempted to do so on the date indicated in the contract, on a later date agreed in writing with the consumer or, even, on the date appearing in a notice sent within a reasonable period of time, but this was not achieved due to the actions or negligence of the consumer who, for example, does not take possession of the goods delivered (Consumer Protection Law, art. 54.10) .
Thus, the responsibility falls to our postal company (here Purolator, Canada Post, Livrapide and / or UPS) as soon as our packages leave our warehouse in Boisbriand. Customers are therefore advised to file a loss / damage claim directly through the post office. Alowa Apparel will provide all the information necessary to facilitate the claim.
Pop Up Shop
All purchases made during our pop up shop are final sales. You cannot return or exchange any item purchased during at Pop Up Shops.
Credit notes purchased online can not be used at Pop-Up shops.
Unfortunately we do not offer a lifetime warranty. You have 7 days after receipt of the order to notify us that your item is faulty. We are not responsible for any damage caused afterwards. We cannot control the maintenance of your clothes. We also do not exchange after washing even if it's been less than 7 days.
Try to be gentle with your clothes loves!