*You can't exchange/return any Hats.
We do not exchange or return products received as gifts.
ALOWA APPAREL will exchange your item for store credit only. You have 7 days from the delivery date of your order to return items for store credit.
To be eligible for an exchange, items must be in new condition, unworn, unaltered, unwashed and free of damages by the customer. We reserve the right to reject any exchanges that have perfume/scent, makeup/deodorant stains or is dirtied in any way. Items must be returned with all tags still attached and must be in the original packaging and hygienic liners intact.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
If you are approved, your store credit will be processed and issued for the amount paid for the item(s), minus the shipping cost.
If you have any questions regarding or policy exchange, please contact us at firstname.lastname@example.org or reach us via our instagram @alowa_apparel.
STEP FOR THE EXCHANGE/STORE CREDIT
1) Read the policy and make sure you didn't exceed our 7 days.
2) See if you meet all the requirements.
3) Send us an email
at email@example.com with your order number, full name, items to exchange, and if you want a store credit or an exchange of sizes only if you meet all the requirements. (If you don't send it to the right email address, we won't get your demand. Make sure to copy paste the address to prevent mistakes)
After receiving your demand, we will send you the full address where you can ship.
You can NOT send any package if we haven't agreed on email. We will not accept any exchange or return if you don't speak with us before.
Our general response time is: 1-2 business days.
Please check your Junk/Spam folder in your email.
You can only exchange the size or request store credit.
Final Sale items
You can not exchange a final sale item(s).
E-Gift cards received due to a return expire after one year.
E-Gift cards received as a commission expire after 3 months.
E-Gift cards received during a promotion or a contest expire after one month.
To return your product, email us at firstname.lastname@example.org including your order number.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
POP UP SHOP : All purchases made during our pop up shop are final sales. You cannot return or exchange any item purchased during a Pop Up Shop.
Unfortunately we do not offer a lifetime warranty. You have 7 days after receipt of the order to notify us that your item is faulty. We are not responsible for any damage caused afterwards. We cannot control the maintenance of your clothes. We also do not exchange after washing even if it's been less than 7 days.
Try to be gentle with your clothes loves!